Delivery Policy

Delivery

Although we can deliver to the Scottish Highlands & Islands, Northern Island, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.

When you have chosen the Products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

Delivery Options

Standard delivery – 3-5 working days

Although we will make every reasonable effort to ensure your Products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

We aim to process and dispatch orders the next working day, however orders placed over the weekend will not be processed and dispatched untill Monday. Please see below for guidlines:

Tracking your Order

If you have trouble finding out the status of your order or tracking its progress, please email Customer Services by clicking here.

Returns Policy

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your Products for any reason, you can return them to us in accordance with this returns policy.

Return to Store

This is not possible at this point in time.

You can return Products by post to our Fulfilment Centre within 7 days of purchase for a refund only. Please ensure that the dispatch note is returned with the Products as proof of purchase.

How to Return an Item:

Step 1. Log in to your account using your email address and your password

Step 2. Select the 'Order History' option to view all your order details

Step 3. Select the 'View order' option located next to the order you wish to return

Step 4. Scroll down to the bottom of your order to view the items you have purchased, tick the box next to the item you wish to return

Step 5. Select the 'Create Return Code' button and the system will generate your 'Returns Code'. If you do not generate a returns code your returned items will not be refunded.

Step 6. Write this Returns Code on the bottom of your dispatch note (you can find this in your parcel),Please ensure your dispatch note is enclosed in to the parcel seal the bag, take it to your local post office and return via Royal Mail. 

Step 7.  Address your parcel to: 
 QS Returned Goods
 Tureck House
 Drayton Rd
 Solihull 
 B90 4NG     

We will refund the full price you paid for the Products, excluding the cost of the delivery using the same method you used to pay for them, within 30 days of our receiving the Products.

No exchanges can be made via the fulfilment centre (this is because we cannot guarantee stock levels due to expected high turnover of styles)

If Products are returned to our fulfilment centre, you should obtain proof of postage from the Post Office. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Reasonable care

You have a legal obligation to take reasonable care of the Products while they are in your possession.

• You can open the packaging to look at and try on the Products as you would in our store.
• You must not try on the Products wearing strong perfume / aftershave or a deodorant which may leave a scent or marks on the Products.
• Shoes must not be worn outside and no scuffing should appear on the sole.
• Hygiene strips must not be removed from items of lingerie and swimwear.
• Tags should not be removed from any item.
• The original packaging should be retained.
• Pierced jewellery must not be worn.

If you fail to take reasonable care of the Products before returning them to us, you may have to compensate us.

Unfortunately we can’t stop an order once it’s been confirmed by us. If you change your mind about your order after this point you can return the Products in accordance with this returns policy.

This returns policy does not affect your statutory rights in respect of defective Products.