TERMS OF SALE

Information About Us

www.qsgroup.co.uk is a site operated by Grabal Alok UK Ltd trading as qs(we, our, us). We are registered in England and Wales under company number 4246489. Our registered office is at QS Support Centre, Tureck House, Drayton Road, Solihull B90 4NG

Ordering Products
After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance. The contract between us (Contract) will only be made when we send you this email to confirm acceptance.

We will send a third email when your order has been dispatched. We will not charge your credit or debit card account until we dispatch your order.

Availability

All items are subject to stock availability. We will inform you as soon as possible if, for any reason, the Products you have ordered are not available.

Ordering Errors

You are able to make changes to your order up to the point at which you click on the ‘submit order’ button on the Payment & Confirm section of the checkout process.

Prices

The price of any Products will be as quoted on our site, except in cases of obvious error. Please be aware that these prices include VAT but exclude delivery costs, which will be added to the total amount due.

Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our best efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.
 
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Promotions

Please be aware that promotions that are available online may be 'online excusive'  and will not be available in stores. Also promotions that are available in store may not be available online. 

Payment

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards and Switch/Maestro debit cards.

By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

Delivery

We offer next day delivery for Products within the UK mainland. Although we can deliver to the Scottish Highlands & Islands, Northern Island, Isle of Man, Isles of Scilly, the Channel Island and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.

When you have chosen the Products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

Delivery Charges

Delivery Service       How Long?             Cost
        
Standard Delivery    3-5 working Days    £2.00
 
Although we will make every reasonable effort to ensure your Products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

Tracking your Order

If you have trouble finding out the status of your order or tracking its progress, please email Customer Services.

Returns Policy

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your Products for any reason, you can return them to us in accordance with this returns policy.

Returns to Store

This is not possible at this point in time

Returns by Post

Products purchased from our website can be returned via post within 7 days of receiving them.
We will refund the full price you paid for the Products, using the same method you used to pay for them, within 30 days of our receiving the Products. No exchanges can be made via the fulfilment centre (this is because we cannot guarantee stock levels due to expected high turnover of styles)

If Products are returned to our fulfilment centre, you should obtain proof of postage from the Post Office. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Reasonable Care

If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in a re-saleable condition, which means that:
• you can open the packaging to look at and try on the products as you would in our store.
• you mustn’t try on the products wearing strong perfume / aftershave or a deodorant which may leave scent or marks on the products.
• shoes mustn’t be worn outside and no scuffing should appear on the sole.
• hygiene strips must not be removed from items of lingerie and swimwear.
• tags should not be removed from any item.
• the original packaging should be retained.
• pierced jewellery will not be refunded due to hygiene

If you fail to take reasonable care of the Products before returning them to us, you may have to compensate us.

Unfortunately we can’t stop an order once it’s been confirmed by us. If you change your mind about your order after this point you can return the Products to in accordance with this returns policy.

This returns policy does not affect your statutory rights in respect of defective Products.

Risk and Title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the Products, including delivery charges.

Your Information

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing.

Our Liability

We make every effort to display as accurately as possible the colours of the Products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product on delivery.

In the event of a fault in our Products notified to us within a reasonable time after delivery we will (subject to confirmation of the fault), exchange the Products or refund you in full but shall not have any other liability.

This does not affect your statutory rights.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving QS employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Severability

If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Entire Agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of Products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised QS employee.

Our Right To Vary These Terms And Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us.

Law And Jurisdiction

Contracts for the purchase of Products through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS OF WEBSITE USE

This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.qsgroup.co.uk (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

Information About Us

www.qsgroup.co.uk is a site operated by Grabal Alok UK Ltd (we, our, us). We are registered in England and Wales under company number 4246489 . Our registered office is at QS Support Centre, Tureck House, Drayton Road, Solihull B90 4NG.

Purchasing Products Through Our Site

The purchase of products through our site is governed by our terms and conditions of supply.

Your Information

When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing.

Password/Account Security

To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact Customer Services straight away to let us know. We can deactivate your account at any time.

Third Party Services

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Liability

Your use of our site and our liability for products which you may purchase through our site is subject to limitations and exclusions under our terms and conditions of supply. We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it.

Intellectual Property

"QS" is a registered trade mark of Grabal Alok UK Limited.

We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Acceptable Use

Certain areas of our site may enable you to enter some content of your own, such as the “email a friend” facility. In such cases, the content must not:
• contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
• promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• infringe any copyright, database right or trade mark of any other person.
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
• be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

Site Availabilty

If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.
 
Variations

We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

Severability

If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country. These Terms of Use are governed by English law.

Complaints

At qsgroup.co.uk we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact Customer Services.

PRIVACY POLICY

Privacy Policy Statement

At QS we take your privacy very seriously and treat all your Personal Information as confidential. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

Information About Us

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Grabal Alok UK Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our registered office is at QS Support Centre, Tureck House, Drayton Road, Solihull B90 4NG. Our VAT number is GB 389952380. We are registered under the Act under number 4246489.

Your Information

We will only use stored information about you in accordance with our privacy policy. By using our site, you consent to such use.

Information Collected

When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address and a password. We will also require your credit/debit card details when you are placing an order.

Where applicable we will ask your age for competitions, prize draws or newsletter sign ups and you can also provide us with telephone contact details. This information is optional.

We may obtain information about your usage of our Web site to help us develop and improve it further.

What do we use your information for?

We use your information for the following purposes:
• To serve website content to you.
• To handle orders, deliver products and process payments and refunds.
• To communicate with you about your orders.
• To update our records and generally maintain your account with us.
• If you contact us, we may keep a record of that correspondence and your contact details.
• For our statistical or survey purposes to improve this website and its services to you.
• To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
• If you consent, to notify you of products or special offers that may be of interest to you.

Direct Marketing

If you prefer not to receive promotional or marketing information from QS, please ensure that you un-tick the appropriate box as you go through the registration process.

Alternatively, you can opt-out of receiving promotional or marketing information at any time by emailing us at qsonline@qsgroup.co.uk quoting your full name, address and postcode.
 
Unsubscribing from Newsletters

If you wish to unsubscribe from our newsletter contact list, you should e-mail us at qsonline@qsgroup.co.uk with the word "unsubscribe" in the subject line.

Protecting Your Information

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our site.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

Disclosure of Your Information

We will not disclose your information to any third party except under the following limited circumstances.

We may disclose your personal information to our service providers who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.

We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.
 

If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them. Please contact Customer Services at qsonline@qsgroup.co.uk.